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Could not find the answer to your question? You can always contact support via our customer portal or send us an email


My connector activity displays an error, should I report that?

At CloudBilling, our support team is dedicated to monitoring your connectors for errors on a daily basis. However, we always welcome reports of any connector errors that you may encounter. You can report these errors via our customer portal using this link, or by sending us an email at

If you encounter any issues with your connectors, please do not hesitate to reach out to our support team for assistance. We are always here to help you troubleshoot and resolve any issues that may arise, ensuring that your invoicing process runs smoothly and efficiently.

How do I set up a markup for all the customers?

To set a default markup for all customers, simply open your connectors tab and select “Settings”. From there, you can set the “Default Markup” for the product categories to the value that you require. For instance, a value of 15 would correspond to an additional 15% markup on top of what Microsoft is billing you.

If you need to set up a markup for a specific customer, please refer to our Customers FAQ section. Our support team is also available to assist you with any questions or concerns that you may have regarding your markup settings.

I have removed one of the customers from my cloud. Do I have to do anything in CloudBilling?

If you decide to stop billing a customer and remove them from the Partner Center, we recommend suspending their billing in CloudBilling as well. To do so, simply edit the customer and check the “Suspend Billing” box. This will ensure that no further invoices are generated for that customer, and any existing invoices will be marked as suspended.

I have added a new customer in a Cloud. Will it automatically appear in Cloudbilling?

TTo use CloudBilling with cloud partner centers such as Azure, AWS, GCP, VmWare, and others, you will need to create a customer in CloudBilling and map it to the corresponding customer in the cloud.

To get started, simply create a new customer in CloudBilling. Then, go to the ‘Connectors’ page and click on the Customer Mapping tab under the connector tab. On the top right of the page, click “Sync Tenants” to check if your customer (tenant) has appeared in CloudBilling. Once you have verified that the customer has been synced, you will need to map it to the correct CloudBilling customer.

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